The new Rajant Guardian Managed Service delivers proactive monitoring, automated troubleshooting, and expert-led support to ensure mission-critical Kinetic Mesh® networks operate at peak performance.
Malvern, PA – (Business Wire) – Rajant Corporation, the pioneer of Kinetic Mesh® wireless networking, today announced the launch of Rajant Guardian, a comprehensive managed service and technical support solution designed to ensure the optimal performance and reliability of customers’ Rajant mesh networks. Purpose-built for Rajant’s Kinetic Mesh technology, Rajant Guardian streamlines network management and troubleshooting through continuous monitoring, automated ticket generation, and customized remediation options. By leveraging Rajant Guardian, organizations gain faster issue detection and resolution, reduced downtime, predictable change management, clear accountability, and actionable network insights—all while lowering the operational burden on internal teams.
Seamlessly integrated with Rajant’s BCICommander® Enterprise platform, Rajant Guardian is available in three flexible service tiers designed to meet diverse operational requirements. Each tier includes essential capabilities such as active alerting, severity-based triage, and clear problem statements for efficient resolution. The Tier One package provides guided remediation, enabling customers to execute solutions with expert direction from Rajant. Tier Two builds on this by incorporating Rajant-led remote troubleshooting and coordination with on-site service providers. At the highest level, Tier Three provides Rajant’s most comprehensive support, anchored by an annual preventive maintenance program that ensures peak network performance.
“Our customers rely on Rajant networks in some of the most demanding environments in the world,” said Marcus Cool, Director of Services at Rajant Corporation. “With Rajant Guardian, we’re deepening that commitment by providing a comprehensive service portfolio that ensures operational continuity, faster issue resolution, and the highest level of network reliability with direct access to Rajant experts. The initiative reflects Rajant’s continued investment in supporting customers through every phase of their network lifecycle, from deployment to long-term performance assurance.”
Key features of Rajant Guardian include:
- Active Alerting and Monitoring: Provides continuous oversight of network performance, tracking changes in firmware, mesh health, login activity, and other key metrics to proactively identify potential issues.
- SLA-Braced Acknowledgment: Guarantees timely incident acknowledgment and the delivery of remediation plans within defined service-level commitments, ensuring execution occurs within approved change windows and safety parameters.
- Baseline Assessment and Alignment Backlog: Establishes a comprehensive Kinetic Mesh Diagnostic Report (KMDR) baseline to document the current network state and associated risks. Rajant Guardian then generates a prioritized remediation plan to align firmware, configurations, and design standards across the deployment.
- Quarterly Enhanced Trend Reports: Delivers detailed quarterly reports that provide visibility into network trends and performance improvements, tailored to each customer’s service tier.
For Rajant partners, Rajant Guardian enhances existing service offerings by extending joint capabilities and delivering a more seamless, integrated experience for end users.
With the introduction of Rajant Guardian, Rajant further strengthens its position as a leader in intelligent edge networking—continuing its commitment to delivering measurable customer outcomes through greater reliability, resilience, and responsive, world-class support.
For more information, visit: www.rajant.com
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About Rajant Corporation Rajant Corporation is the intelligent edge network technology company that invented Kinetic Mesh® networking, BreadCrumb® wireless nodes, and InstaMesh® networking software. With Rajant, customers can rapidly deploy highly adaptable and scalable edge network solutions that leverage the power of real-time data to deliver on-demand, mission-critical business intelligence. With successful deployments in more than 80 countries for customers in military, mining, ports, rail, energy, manufacturing and logistics, municipalities, agriculture, and more, Rajant is headquartered in Malvern, Pennsylvania, with additional facilities and offices in Arizona and Kentucky. For more information, visit Rajant.com or follow Rajant on LinkedIn and X.